Cancellation and refunds
How cancellation and refunds work for courses, retreats and goods bought from Kundalini.Life.
[DRAFT, PENDING LEGAL REVIEW] This text was written for Kundalini.Life specifically, not adapted from another company. It still needs a lawyer to read it, and every square bracket below needs filling in before the site takes payment.
Three different things are sold here and they cannot share one policy. Retreats commit us to accommodation months in advance, so they are stricter than courses. Goods are different again.
Courses: Foundations, Immersion and Teacher Training
| When you cancel | What you get back |
|---|---|
| More than [30] days before the start date | [Full fee, less a ₹[X] administration charge] |
| [15 to 30] days before | [50 per cent] |
| Fewer than [15] days before, or after the start | [No refund] |
[CONFIRM THESE WINDOWS AND PERCENTAGES. THEY ARE COMMERCIAL DECISIONS, NOT LEGAL ONES.]
You may transfer once to the next cohort at no charge if you ask more than [15] days before the start. After that a transfer costs [X per cent].
If a health condition emerges that makes a programme unsafe for you, and a doctor confirms it in writing, we will refund in full or transfer you, whichever you prefer, whenever you tell us.
Retreats
Retreat fees cover accommodation and meals we book and pay for in advance, often months ahead, so these terms are firmer.
| When you cancel | What you get back |
|---|---|
| More than [60] days before | [Full fee, less a ₹[X] deposit] |
| [30 to 60] days before | [50 per cent] |
| Fewer than [30] days before | [No refund] |
You may pass your place to someone else if they apply and we accept them, up to [14] days before. Travel to and from the retreat is not included in the fee and is not refunded by us. We recommend travel insurance.
If we cancel
If we cancel a cohort or a retreat for any reason, you choose between a full refund and a transfer to the next date. We refund within [14] working days.
If a retreat cannot go ahead because of something outside anyone's control, such as weather, a government restriction or a travel advisory, we refund everything we can recover from the venue and any unspent balance. We cannot refund money the venue keeps. This is the main reason to hold travel insurance.
Goods
Mats and clothing. Return within [7] days of delivery if unused, in original condition and packaging. Tell us first on WhatsApp or by email. Return postage is yours unless the item is faulty or we sent the wrong thing. We refund within [7] working days of receiving it back.
Tea and coffee. These are food, so we cannot accept returns once opened. If a tin arrives damaged or sealed incorrectly, photograph it and tell us within [48] hours and we will replace it.
Faulty or wrong items. Photograph the problem and tell us within [7] days. We pay return postage and either replace the item or refund you in full.
How refunds are paid
To the same UPI account or bank account the payment came from. We cannot refund to a different account.
Corporate engagements
Governed by the written proposal and any separate agreement, not by this page.
Complaints
If a refund is not handled properly, write to our grievance officer Kartik Dhar at hello@kundalini.life. We acknowledge within 48 hours.
Last updated [DATE].